Shipping Policy
Shipping Destinations
We currently ship to all regions. Available shipping options and charges are displayed at checkout.
Order Processing
In-stock orders are typically processed within 7-12 business days, excluding weekends and public holidays.
Made-to-order and preorder items follow the estimated dispatch timeframe shown on the product page. If your order contains items with different processing times, we will let you know whether they will ship together or separately.
Shipping Origin and Delivery Estimates
Orders ship from China.
Processing time is additional to transit time. Delivery estimates are not guaranteed arrival dates. Customs processing, carrier disruptions, and public holidays may affect delivery.
If we cannot dispatch your order within the promised timeframe, we will contact you with an updated estimate and the option to agree to the delay or cancel the unshipped items for a refund. We will obtain your consent where required.
Shipping Charges
Shipping charges and any available free-shipping offers are shown at checkout before payment.
Tracking
Once your order is dispatched, you will receive a shipping confirmation with tracking information where available.
Tracking may take time to show the first carrier scan. A “Label Created” status means a shipping label has been generated; it does not necessarily mean the carrier has received the parcel.
International Orders
For deliveries outside the country of fulfillment, any duties or import taxes collected by us will be shown at checkout. If these charges are not included, additional charges may be payable to the carrier or customs authority before delivery.
Shipping Addresses
Please check your shipping address carefully before completing your order. Contact us immediately if you notice an error. We will try to update the address before dispatch, but changes may not be possible once fulfillment has begun.
If an order is returned because of an incorrect address supplied at checkout, additional shipping charges may apply for redelivery. We will discuss the available options with you.
Delayed, Missing, or Damaged Parcels
If your parcel is significantly delayed, appears lost, or is marked delivered but cannot be located, please contact us at info@onemahj.com. We will help investigate with the carrier and arrange an appropriate resolution.
If an item arrives damaged, please keep the item and packaging and send us your order number and photographs as soon as possible, ideally within 7 days of delivery. Please do not discard or return damaged items until we provide instructions.
Contact
For shipping assistance, email info@onemahj.com with your order number.