Terms of Service

This website is operated by SCENTMATTER. Throughout this website, “we,” “us,” and “our” refer to SCENTMATTER.

By using our website or placing an order, you agree to these Terms of Service and the policies linked on our website. Nothing in these terms limits your rights under applicable consumer protection laws.

Our Products

We offer ceramic fragrance accessories, incense, scented sachets, scented bead bracelets, and related products.

Some products are handmade or made with natural materials. Slight variations in shape, dimensions, texture, color, and fragrance may occur. Product photographs are illustrative, and colors may appear differently across screens.

Please use each product only as described on its product page and in the accompanying care instructions. Not every ceramic flower is suitable for both incense and fragrance oils; check the individual product description before use.

Orders and Payments

Please provide accurate billing, shipping, and contact information when placing an order. Prices and applicable shipping charges are displayed at checkout. Applicable taxes are calculated at checkout.

Orders are subject to availability. If we cannot fulfill your order, we will contact you and refund any payment collected for the unavailable items.

If a material pricing or product-description error affects your order, we will contact you before proceeding. You may accept the corrected details or cancel the affected items for a refund.

Order Changes and Cancellations

Please contact us promptly if you need to change or cancel an order. We will do our best to help, but changes may not be possible once fulfillment has begun. Your rights regarding shipping delays remain unaffected.

Shipping and Returns

Please review our Shipping Policy and Returns & Refunds Policy for shipping estimates, return eligibility, and refund procedures.

Product Use

Follow all product-specific safety instructions. Never leave burning incense unattended. Use an appropriate heat-resistant holder on a stable surface, away from flammable materials, children, and pets.

Fragrance products are not intended for ingestion. Unless expressly stated otherwise, they are not intended for direct application to skin.

Any references to traditional symbolism, rituals, or cultural practices are provided for cultural and informational purposes. Our products are not intended to diagnose, treat, cure, or prevent any disease, and we do not guarantee health or spiritual outcomes.

Website Content

Content owned by or licensed to SCENTMATTER, including photographs, text, branding, and designs, may not be reproduced for commercial purposes without permission from the relevant rights holder.

Privacy

Our store is hosted by Shopify. Information you provide may be processed by Shopify and other service providers, including providers located outside your country, to operate the store and provide services. Please review our Privacy Policy for details about data use and your available privacy choices.

Updates

We may update these terms by publishing a revised version on this page. The terms in effect when you place an order apply to that order.

Contact

Questions about these terms may be sent to info@onemahj.com